On 5/4/2018, the NCHC Call Center Manager received a call from one of our patients, Mr. S*, to let her know that he received very good customer service from one of NCHC’s call center agents. As per Mr. S*, the agent is “awesome and on point” as he went out of his way to help him today. He would like to thank Newark Community Health Centers for providing great customer service experience to patients.

On 5/4/2018,the NCHC Call Center Manager received a call from one of our patients, Ms. D*, to let her know that she spoke to one of our call center agents and she just wants to let me know how thoughtful she was on the phone and that she provided an outstanding customer service experience. As per Ms. D*, “Being a patient who’s is not feeling well, the call center agent made my day by being a very delightful person assisting for my doctor’s appointment.” She would like to thank Newark Community Health Centers as well for great service!

*names have been abbreviated and changed to protect patient privacy